If you click into a feature and end up on /billing/upgrade with a banner like "Quotes is not included on your Seedling plan," it means your tenant is on a tier that does not include that feature. Servicio enforces the same plan flags everywhere — backend routes, sidebar nav, form quotas — so the experience is consistent.
The three things that can trigger an upgrade prompt
- Feature not on your plan. Trying to use a Growth-only feature (quotes, dispatcher, custom templates, audit log, etc.) on Seedling, or an Estate-only feature (commissions, AI dunning, API tokens) on Growth.
- Quota hit. Trying to add a 101st client on Seedling, or an 11th user on Growth. The form rejects with a similar message.
- Account is frozen. Your trial expired, or your subscription is past-due. Every owner page redirects to upgrade until you pick a plan or fix the payment issue.
How to resolve
Open /t/{your-slug}/billing/upgrade (or click any "Choose plan" button) and pick the tier that includes the feature you need. The full feature-by-tier matrix is on Plan overview.
I think this is wrong — I am paying for the feature
Two things to check first: (1) confirm your current plan in the page header — it shows next to your tenant name; (2) confirm the subscription went through in Settings → Billing portal. If both look correct and you still cannot reach the feature, email help@servicio.app with a screenshot — there is likely a webhook delivery delay we need to nudge.