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Templates & communication

The message template studio, default templates, triggers, placeholders, bilingual messaging, and AI features.

Creating and editing templates per trigger, per channel, per locale. Placeholders and preview.

Every new tenant ships with 28 default templates. What they are and whether you should customize.

Exactly when each trigger fires, what placeholders are available, and which channels make sense.

Per-client language preference, per-user preference, and how the system picks which template to use.