Proof of service

Proof of service is the evidence that a visit actually happened. Servicio captures six kinds of artifacts; which ones apply depends on the service and your tenant settings.

The six artifacts

• Before/after photos. Taken by the tech during the visit. Required when the service has requires_photos=true. Stored against the visit.
• GPS breadcrumb. Passive sampling every 60s during the visit. Renders as a timeline of lat/lng coordinates on the visit detail page.
• Arrival / departure timestamps. Captured on the tech's lifecycle button taps. Accurate to the second.
• Client signature. Optional. Captured on-canvas (tech draws on the screen with the client's finger or stylus). Stored as inline SVG.
• Weather stamp. Arrival temperature + short forecast. Auto-captured on the arrive transition.
• QR sticker scan (coming Q4). Physical QR on the property; tech scans on arrival as additional proof of physical presence.

Where this shows up

• Client email after visit completion includes photos and weather stamp.
• Client portal visit detail page shows photos + signature + chemistry.
• Owner visit page shows everything including GPS breadcrumb on a mini-map.

When disputes happen

The most common dispute: "You didn't come" or "The work wasn't done." Here is what Servicio lets you produce:

1. Open the disputed visit.
2. Show: the GPS breadcrumb (property lat/lng match for 38 minutes), weather stamp (arrived 2:14pm 82°F sunny), before/after photos (time-stamped), and client signature if captured.
3. Most disputes evaporate. For the few that do not, you have a case file.

Retention and privacy

Photos are stored indefinitely by default. Clients can request deletion of their visit photos via the privacy tools in their portal. The deletion removes the photos from our storage but preserves the metadata (visit happened at X time, took Y minutes) for your audit purposes.