An Employee record in Servicio holds the information needed to pay someone, track their time, and attribute commissions. One employee = one user with technician role.
Adding an employee
Owner → Team → "Add employee." Fields:
- Name, email, phone — personal info
- Role — technician (usually) or owner (for co-owners)
- Hourly rate — in cents ($22.50/hr = 2250). Used in labor cost reports.
- Commission plan — optional; which plan (if any) this employee earns on
- Locale — what language they see the app in
The employee detail page
- Profile: contact info, hourly rate, hire date
- Earnings tab: MTD / YTD commission earned, projected, book size (attributed clients), 12-month trend
- Timesheet link: shift + visit time broken down by day
- Attribution list: clients this employee is credited for
The earnings tab updates in real-time as the employee's attributed clients pay their invoices. Share this view with the employee periodically — visibility into earnings is one of the strongest retention levers in field service.
Deactivating someone
See Inviting your team for the deactivation flow. Short version: deactivate preserves history; delete only works on zero-activity employees.