Troubleshooting
Common issues, diagnostic steps, and when to contact support.
Magic link not arriving
The #1 support issue. Diagnostic steps from most to least likely.
SMS didn't send
When automated SMS messages silently fail. How to diagnose.
A template didn't render correctly
When placeholders go wrong or the wrong template fires.
Stripe Connect setup issues
Common rejections and blockers during the Stripe Connect onboarding flow.
Common signup issues
When the signup flow doesn't go as expected. Email collisions, tenant slug conflicts, and more.
Why am I seeing an upgrade prompt?
You clicked something and got bounced to the Billing page. Here's why, and what to do.